FREQUENTLY ASKED QUESTIONS
"Where can I find my downloads after I order?"
Your confirmation email will have links to all of your purchased designs, but if you delete the email, don’t worry! You can always access your designs by going to your account by looking for the user icon near the top right corner of the website. Click on this, and choose the 1st option.
⬅️ Additionally, you can click on this icon to open your account in a new tab.
"How do I change my password?"
You can change your password by hovering over the user icon in the top right corner of the website. Choose “lost password” and follow the instructions. Please be sure to check your junk or spam folders for your reset link. Additionally, you can simply click on this icon to open a new tab where you can immediately change your password. ➡️
"I keep hearing about a "FREE DESIGN LIBRARY" How do i access that?
You can get loads of free designs and get exclusive access to freebies before they are offered anywhere else. Click that icon to the right to be taken straight to the sign up page!
After you verify your email, you will get access to 3 instant downloads. The next email will tell you all the details about how to access the library where there are a bunch of freebies.
Designs are 100% free and you can unsubscribe any time!
"Do you accept returns, exchanges or cancellations?"
I do not accept returns, exchanges, or cancellations of orders. You can go here to read all of the Terms and Conditions. Should you have any problems with your designs, please contact me. I respond quickly, and will help you with any concerns
"How are your products delivered?"
All designs, unless otherwise noted, are DIGITAL download files to be used with an embroidery machine.
You will need software that is compatible with your machine in order to transfer designs from your computer to your embroidery machine. This software is not included in any purchase from me.
I include the most common embroidery file types in all digital downloads. The following formats are included in each zipped file: DST, EXP, HUS, JEF, PES, SEW, VIP, VP3, XXX
Be sure your machine accepts one of the above file types before order as there are no refunds. The icon to the right will take you straight to your purchased digital designs!
"Will products be shipped?"
No, all purchases on our website are digital downloads. You will have access to download the files right after purchasing.
Although you will also have access to redownload designs via your account, I always recommend immediately downloading your files and saving them in two secure places such as a hard drive and a cloud based storage.
"What can I do with your designs?"
The buyer may use stitched out designs on items that are sold or given as gifts.
All digital designs & design files are the property of Goldilocks Designs and are not to be sold, traded, given away, or transferred to anyone other than the original buyer. This includes editing designs by adding, deleting, or altering any part of the design.
Buyer must use designs as delivered, and any alteration of the design, including size, may affect the quality of the stitchout.
"What sizes are included in purchase of embroidery designs?"
Sizes vary by style, however most designs come with 2-4 different design sizes per embroidery design.
"Do you create custom designs?"
Have more questions?
Send me a note and I’ll get back to you within 24 hours!