Commonly Asked Questions

Find your answer below - and if you don't, just send me a message and I will be back in a jiffy!

You can change your password by clicking or hovering over the “person” icon in the top right corner of the website.  Choose “lost password” and follow the instructions.  Please be sure to check your junk or spam folders for your reset link.

Your email should have links, but if you delete them, don’t worry!  You can always access your designs by looking for the little ‘person’ icon near the top right corner of the website.  Hover or click on this, and choose the 3rd option.

This means you are on the email server list, but don’t have an account on the website.  No worries! To get your free designs, follow the instructions in the email, including entering the library password to access the designs.  After you add designs to your cart, you can make a free account on the website.

You can get loads of free designs and get exclusive access to freebies before they are offered anywhere else.  Sign up HERE!

After you verify your email, you will get access to 3 instant downloads.  The next email will tell you all the details about how to access the library where there are a bunch of freebies.

Designs are 100% free and you can unsubscribe any time!

I do not accept returns, exchanges, or cancellations of orders. Should you have any problems with your designs, please contact me. I respond quickly, and will help you with any concerns

All designs unless otherwise noted are DIGITAL download files to be used with an embroidery machine.

You will need software that is compatible with your machine in order to transfer designs from your computer to your embroidery machine. This software is not included in any purchase from me.

I do include the most common embroidery file types in all digital downloads.

The following formats are included in each zipped file: DST, EXP, HUS, JEF, PES, SEW, VIP, VP3, XXX

Be sure your machine accepts one of the above file types before order as there are no refunds.

No, all purchases on our website are digital downloads. You will have access to download the files right after purchasing.

You will also have access to redownload designs via your account

The buyer may use stitched out designs on items that are sold or given as gifts.

All digital designs & design files are the property of Goldilocks Designs and are not to be sold, traded, given away, or transferred to anyone other than the original buyer. This includes editing designs by adding, deleting, or altering any part of the design.

Buyer must use designs as delivered, and any alteration of the design, including size, may affect the quality of the stitchout.

Sizes vary by style, however most designs come with 2-4 different design sizes per embroidery design.

Yes, I can create custom designs for a fee. Please contact me to get an estimate based on the size and stitch design required.

Have more questions?

Send us a note and we’ll get back to you in a jiffy!

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